Return Policy

We understand that purchasing digital products can be a significant decision. At KATES DIGITAL MARKETING L.L.C., we want you to be completely satisfied with your purchase. Our digital products, including templates, brand kits, and marketing packages, come with a 14-day satisfaction guarantee.

If you are not satisfied with your digital product purchase, you may request a full refund within 14 days of purchase, provided that:

• The product has not been extensively used or modified
• You can demonstrate a legitimate issue with the product quality or functionality
• You have contacted our support team to resolve any issues before requesting a refund

Please note that some customized or personalized digital products may not be eligible for refunds once delivered.

For our ongoing services such as SEO, social media management, PPC advertising, and other monthly retainer services:

• Services can be cancelled with 30 days written notice
• Any prepaid fees for the current month are non-refundable once work has commenced
• Setup fees and initial consultation fees are non-refundable
• Unused advertising spend may be refunded at our discretion

For project-based services such as web design, graphic design, and photography:

• Deposits are non-refundable once work has begun
• Projects can be cancelled with written notice, with charges applied for work completed to date
• We offer unlimited revisions within the scope of the original project agreement